Reporting issues with third party providers

When you encounter issues or disputes with games provided by third-party providers on the YummyGame platform, it's important to follow these steps for reporting and resolution:

For Evolution Gaming:

Evolution Gaming offers live-support chat to assist with errors or disputes in their games. Here's what you should do:

1. Click the headset icon, typically located in the top-right corner of your screen, either in the lobby or within a game.

2. Explain the issue to the Evolution Gaming live-support agent.

3. Follow their guidance. If they direct you to contact YummyGame’s support, request a "Case ID" from them.

4. Supply the provided "Case ID" to YummyGame’s support staff, who will help resolve the issue.

For Pragmatic Play Live:

Pragmatic Play also offers a 24/7 live-support chat to address questions and issues. Access it as follows:

1. Click the headset icon in the top-right corner of your in-game screen. Please note that you cannot access it from the lobby.

2. Explain your issue to the Pragmatic Play live-support agent, providing all relevant details.

3. Allow sufficient time for them to respond and assist in resolving the problem.

For Other Providers:

If you encounter technical faults or issues with games from other providers on the YummyGame platform, follow these steps:

1. Record key details, including the time of the issue, the specific game, currency pair (if applicable), and, if possible, the bet ID.

2. Immediately initiate a conversation with YummyGame's Live Support staff. Alternatively, you can contact them via email at support@yummygame.io

3. Provide the recorded details to the support staff, who will assist in addressing and resolving the issue.

By following these steps, you can ensure that any problems or disputes encountered during gameplay are effectively reported and addressed with the assistance of the relevant support teams.