What to Do If a Game Freezes

If a game freezes, kicks you out, or if you exit during a feature or bonus buy, follow these steps to safely continue your gameplay:

1. Re-enter the game with the same coin pair you were using before (e.g., BTC-USD). This should reactivate your active session and allow you to continue the feature or bonus buy.

2. If you still can't access your feature or bonus buy, contact our support team via live chat for assistance.

Remember, interrupted features and bonuses are not lost. If you don't access them in the next few days, the game will settle automatically, and your bonuses will be played in your absence.

Facing game crashes and technical issues can be frustrating, but this article provides a comprehensive guide on how to troubleshoot and fix game crashes, along with tips for optimizing your browser and clearing cache and cookies for a smoother gaming experience.

For Technical Issues:

If you encounter a problem while playing games, please record any error messages displayed by the site (video/screenshots) and share them with our support team for quick resolution.

Troubleshooting Minor Browser Issues:

To enhance your gaming experience, consider these steps:

1. Enable hardware acceleration in Google Chrome: Open Chrome, click the triple-dot menu in the upper right corner, select "Settings," then go to "Advanced" > "System." Check "Use hardware acceleration when available" and restart Chrome.

2. Disable browser translation: Sometimes, browser translation can cause problems. Try disabling it to see if the issue persists.

3. Clear browser cache and cookies: If problems persist, clearing your cache and cookies may help. You can also consider updating or changing your browser for better performance.