Guidelines for taking a selfie with an identity document

In some cases, to recover a lost account or confirm your identity as required by law, you may need to provide an additional selfie with your verification document. This article provides guidelines to help you complete this step correctly and quickly.

Acceptable identity verification documents:

• Now, let's ensure you take a proper selfie with your ID document:

1. Be in a well-lit area with a light, neutral background.
2. Hold your ID next to your face without covering it, so both your face and the ID are visible.
3. Look directly at the camera.
4. Avoid wearing accessories like sunglasses, hats, or headbands.
5. Make sure all text on the document is clear and legible.
6. Keep the document orientation correct, don't flip or mirror it.
7. Capture a high-quality, color photo.

Please note:

• We accept image formats like JPG or PNG only.
• Compressed files like ZIP, RAR cannot be accepted.